Freshservice is a self-service desk solution designed for enterprise employees. It streamlines internal processes by empowering users to submit requests and monitor their progress effortlessly. By automating tasks, Freshservice enhances agent productivity, minimizes errors, and boosts the efficiency of IT operations. Ultimately, it provides employees with an improved user experience.

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Highlights

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Service Packages and Offerings

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Details

1)  Service Catalog and automated workflow: Simplify access with a unified service portal, streamline service delivery. Create business rules to auto assign agents, manage approval workflows. Reduce resolution time.

(Photo provided by Freshworks)

 

2) Knowledge Base ：Enhance incident resolution by providing agents with similar incident suggestions while working on tickets. Empower employees to find answers to their issues with simple search and deflect tickets.

(Photo provided by Freshworks)

 

3) Built-in AI for more efficiency : Utilize canned responses to respond to similar requests, save time by automating routing queries.

(Photo provided by Freshworks)

 

4)  Integration with cloud and on-premise enterprise applications: Integrate with collaboration tools like MS Teams and Slack to deliver modern support.

Use the power of AI to deflect tickets and solve issues quickly by providing relevant recommendations.

 

(Photo provided by Freshworks)

 

5)  Workflow automation and management: Gain a comprehensive overview to monitor and manage workloads effectively. Create new projects through a codeless drag-and-drop approach, automating most of the manual work. Keep track of your IT project through customizable dashboards.

(Photo provided by Freshworks)

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