技術夥伴: Navy FAB - Shopify & Ecommerce Experts
客戶名稱: 【Kit Kat Chocolatory】
With the newly set up pop-up store, customers could visit and purchase the different flavors of Kit Kat bars and also enjoy a cup of Nespresso. However, given the store had limited space available, a quick checkout and payment system was needed.
Adding on, KitKat Chocolaotry was looking to print out a customized receipt for its customers after payment.
Given a tight schedule to meet the popup store opening date, Navy FAB was able to successfully create a customized invoice and set up the Shopify POS Pro on site. Staff training on operating the Shopify POS Pro was also provided beforehand to ensure smooth checkout and payment process. Navy FAB also provided on-site support in order to help solve any unexpected issues that occurred during the early opening dates.
With the Shopify invoice, Kit Kat Chocolatory wanted to create a customized layout and design of the receipt. After continuous draft review and changes, the layout design was confirmed and printing tests were carried out on the laser printer to make sure that the size and layout is right and there are no quality issues.
Shopify POS was set up at the pop up store where the barcodes of the KitKat bars can be scanned with an iPad and quickly print out the customized receipt after customers pay. Navy FAB had to ensure that the iPad is correctly connected to the POS system and the products’ inventories are synced. Test orders were carried out together with the store staff before the official opening of the store.
Once set up and testing has been carried out, the Navy FAB team provided training to store staff to ensure everyone knows how it works, from logging in to the system, scanning barcodes to checking out, receiving payment, and restocking the inventory. During the early days after store opening, the Navy FAB team provided continuous support and prepared backup resources. One of the outcomes that we did not predict was the influx of customers due to the popularity of the brand, resulting in Navy FAB replacing the laser printer with a wireless Bluetooth receipt printer with heat-sensitive papers for a faster checkout process.