The selling price of jewellery products is generally higher thus customers will need longer time to consider. Whether it is a proposal, wedding, anniversary, or the birth of a new family member, Lukfook’s jewellery consultants provide customers with the most thoughtful advice based on their individual needs. 

With Omnichat’s OMO (Online-Merge-Offline) feature, customers can make enquiries and ask for recommendations directly via WhatsApp Business. Getting quick responses from jewellery consultants helps building strong customer relationships.

Visitors enter Lukfook’s website and click the Chatbot provided by Omnichat. Chatbot will automatically divert the visitors to the Lukfook branch selected by the customer, and the jewelry consultant of the branch will provide one-on-one professional follow-up.

Through Omnichat, Lukfook Jewellery can have one WhatsApp Business account with multiple user access. Customers can also get exclusive sales services online with appropriate diversions.

With Omnichat’s 1-on-1 virtual shopping feature, customers can explore the exquisite jewellery without leaving home. Not only do jewellery consultants deliver a seamless and personalised shopping experience with warmth under the pandemic, but they also convert WhatsApp into an exclusive VIP room for each customer, and consolidate the leading position of Lukfook Jewellery in the market. 

Lukfook improves customers’ shopping experience through 1-on-1 virtual shopping

Omnichat’s coupon and game modules help Lukfook Jewellry to attract and acquire new customers on WhatsApp, Facebook Messenger and LINE. There are a variety of interesting online games, such as scratch-off tickets, lucky wheel and jackpot.

Even though customers haven’t finished their purchase in stores, jewellery consultants only need to provide their designated QR codes for customers to scan, which will further enable them to continue their conversations through Whatsapp Business as well as move their sales from offline to online.  

Candy Tsui, Marketing Director of Lukfook Holdings remarked, ‘Face-to-face communications is essential for jewellery selling. With the entire globe weathering COVID-19, the 1-on-1 virtual shopping feature supports our jewellery consultants to uphold our principle of ‘Six Heartfelt Services’, providing quality products and treating customers with sincerity.’