HKT wins HK$65 million contract for procurement cum management, operation and maintenance of real-time arrival information system for green minibus

Every meter counts. In order to utilise every space in Hong Kong and create a comfortable living and working environment, a ‘mini storage’ will be an alternative. Established in 1997, Hongkong Storage pioneers in mini storage services. With the aim of integrating multiple social messaging channels and providing instant customer services, Hongkong Storage decided to use WhatsApp Business API powered by Omnichat. Not just their customer services efficiency has been greatly enhanced, but their sales performance could also be tracked through this transformation.

Founded in 1878, Venchi is an Italian gourmet chocolate manufacturer whose century old tradition in ensuring quality and freshness in its products has led to a range of unique award winning chocolates. With more than 135 boutiques worldwide, Venchi creates everyday unforgettable moments of joy and celebration, fun and ‘Allegria’ for cocoa lovers.

‘Digital Transformation’ has become a continuing trend among traditional brands, but not every company can successfully create a seamless customer journey and increase sales accordingly. Eu Yan Sang is one in a thousand. Founded in 1879, Eu Yan Sang is well-known for Chinese Medicine healthcare products, which currently runs more than 230 retail outlets in Hong Kong and Macau SARs, Mainland China, Malaysia, Singapore and Australia. Similar to other retailers, Eu Yan Sang has suffered from one major pain point: operating online and offline businesses separately and they are competing resources from one another. Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited, believes ‘Online + Offline ≠ 2’, the result shall be ‘larger than 2’ and Online-merge-Offline (OMO) strategy shall multiply the synergy. The new retail approach ‘Online-merge-Offline’ has been used to help deliver the omnichannel customer experience. With WhatsApp and its brand App, Eu Yan Sang can handle customer enquiries and carry out marketing campaigns easier.

Established in 1991, Luk Fook Holdings (International) Limited (”Lukfook” or the “Group”) is one of the leading jewellery retailers in Hong Kong and Mainland China. The Group principally engages in the sourcing, designing, wholesaling, trademark licensing and retailing of a variety of gold and platinum jewellery and gem-set jewellery products, with a total of over 2,800 points of sale worldwide. How can Lukfook provide a seamless shopping experience to customers under the epidemic? Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business. Frontline consultants are still able to bring value to customers and the company despite strict social distancing measures.

Lam Kie Yuen Tea Co. Ltd. was founded in 1955, with a self-owned retail shop in Sheung Wan. STOREBERRY has assisted Lam Kie Yuen Tea House to accelerate the pace of digital transformation of its business.

XOVĒ is a luxury skincare brand founded by Mrs. Gigi Ma who is a former TV and film actress and now the CEO of CosMax Cosmetics.

Rooftop Republic is an award-winning social enterprise committed to creating sustainable cities and communities powered by urban farming.

WOAW (World of Amazing Wonders) was founded in 2013 by Kevin Poon, a Hong Kong-based entrepreneur of fashion label CLOT, international retailer JUICE, as well as a distribution company District Distribution in the Asia market.