Established in 1991, Luk Fook Holdings (International) Limited (”Lukfook” or the “Group”) is one of the leading jewellery retailers in Hong Kong and Mainland China. The Group principally engages in the sourcing, designing, wholesaling, trademark licensing and retailing of a variety of gold and platinum jewellery and gem-set jewellery products, with a total of over 2,800 points of sale worldwide. How can Lukfook provide a seamless shopping experience to customers under the epidemic? Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business. Frontline consultants are still able to bring value to customers and the company despite strict social distancing measures.

Lam Kie Yuen Tea Co. Ltd. was founded in 1955, with a self-owned retail shop in Sheung Wan. STOREBERRY has assisted Lam Kie Yuen Tea House to accelerate the pace of digital transformation of its business.

XOVĒ is a luxury skincare brand founded by Mrs. Gigi Ma who is a former TV and film actress and now the CEO of CosMax Cosmetics.

Rooftop Republic is an award-winning social enterprise committed to creating sustainable cities and communities powered by urban farming.

WOAW (World of Amazing Wonders) was founded in 2013 by Kevin Poon, a Hong Kong-based entrepreneur of fashion label CLOT, international retailer JUICE, as well as a distribution company District Distribution in the Asia market.

為合和中心提供NB-IoT水浸感應器及智能物業/樓宇管理平台，提升洗手間的用戶體驗。

Beijing Tong Ren Tang Hong Kong Medicine Management Limited (Tong Ren Tang) is a well-known Chinese medicine store with hundreds of year of history. Since 1991, Tong Ren Tang has opened more than 70 branches in Hong Kong. In addition to selling Chinese herbal medicine and drugs, there are also experienced Chinese medicine doctors in some branches. Long history does not mean old-style and conservation, Tong Ren Tang recently introduced the TecE ERP and POS system to manage their operation of stores and office efficiently.

TART ADDICT is famous for its distinctive and high-quality products. TART ADDICT’s retail shop is using Techland’s POS (Point of Sales) system. With the simple interface design, user-definable pricing / discount and real-time inventory enquiry features, staffs can place order and check the stock easily. Techland also helped TART ADDICT to build their own E-shop web site. Both online and offline solutions are integrated with the back-end TecE ERP system, it facilitates the centralized management of membership, product, sales, inventory, and accounting information and greatly increase the operation efficiency.

TINY is a toy shop where toy cars are their best seller. They have 21 branches in Hong Kong and Macau, and more than 400 other outlets in HK. TINY has always been promoting with livestreams on social media, and response has been great. Yet social media don't have a buying function, meaning customers need to go to their website to shop, so TINY never knows the conversion rates of their livestreams. But after they started working with Boutir, their average watch time almost increased to 28 minutes, 5 times longer than the industry norm, and product click rate up to 78.6%, 4 times higher than the industry norm. "Our livestream average watch time is 11 times longer than Facebook, and better yet we need much less time to handle orders," says TINY's owner. One reason is livestreams on Boutir have a buying button so customers can click and buy without pausing the video. Another is the livestream host can tell product stories like a physical shop assistant, so customers feel better and are more willing to make purchases. In addition, Boutir's automated order fulfilment function can shorten the time needed for order processing from 2 weeks to half a day, and can also reduce the risk of error.