Guest Services Robot
Service Packages and Offerings
Guests can complete a pre-arrival registration, including entering personal information and making a payment before coming to the hotel. They will then receive a check-in QR code that they will present to a robot in the lobby, which will ask for their documents and signature and give them their room key.
Guests can complete check-in in five minutes instead of the average eight to ten minutes of speaking with the front desk staff. This solution helps improve customer experience and solves the shortage in staffing.
Throughout this registration process and the duration of the guest’s stay, the hotel communicates with the guests via WhatsApp. Blue Pin selected Twilio’s WhatsApp API to enable the hotel to send targeted messages to their guests depending on their behavior, preferences, and previous purchases. These personalised messages include upsells and cross-sells of hotel services, such as candlelit dinners for two, romantic movies, and other room services.
After their stay, guests continue to receive personalised messages from the hotel, including promotions, discounts, and special offers.
Blue Pin is also developing a solution allowing guests to request in-room services, like housekeeping, via WhatsApp to expand the hotel’s personalised services.